Victory Consults Ltd. Co.
Appointment Booking Terms & Conditions and Refund Policy
Effective Date: Date client schedules the appointment.
By booking an appointment with Victory Consults Ltd. Co. (“the Company”), you (“the client”) agree to the following Terms and Conditions.
1. Appointment Booking
1.1. All appointments must be booked through the Company’s approved booking channels.
1.2. Appointment bookings are confirmed only upon receipt of payment (where applicable) and confirmation from the Company.
1.3. Clients are responsible for providing accurate and complete information during the booking process.
2. Payment Terms
2.1. Fees for consultations and related services shall be payable in accordance with the payment arrangement agreed upon between the client and Victory Consults Ltd. Co., whether agreed before, during, or after the appointment.
2.2. Clients agree to honor and fulfill all payment commitments made during the course of the consultation or as subsequently agreed in writing with the Company.
2.3. Where a payment plan or deferred payment arrangement is approved, clients must make all payments on the agreed dates and in the agreed amounts.
2.4. Failure to comply with agreed payment arrangements may result in suspension of services, withholding of deliverables, cancellation of future appointments, and/or recovery actions as permitted by law.
2.5. The Company reserves the right to revise its fees at any time. Any fee changes will not affect services already completed or payment arrangements already agreed upon.
3. Rescheduling and Cancellations
3.1. Clients may request to reschedule an appointment by providing at least 24 hours’ notice before the scheduled appointment time.
3.2. Rescheduling requests made less than 24 hours before the appointment may be denied or may incur an administrative fee.
3.3. Failure to attend a scheduled appointment without prior notice (“No-Show”) may result in forfeiture of the appointment fee.
4. Client Responsibilities
4.1. Clients must attend appointments on time and be adequately prepared.
4.2. Any documents or information required for the consultation should be submitted before the appointment where requested.
4.3. The Company is not responsible for delays or interruptions caused by inaccurate information, internet connectivity issues, or circumstances beyond its control.
5. Confidentiality
5.1. The Company will treat all client information as confidential and use it solely for providing professional services, except where disclosure is required by law.
5.2. Clients agree not to record consultations without prior written consent from the Company.
6. Limitation of Liability
6.1. The Company’s services are provided on a professional advisory basis and do not guarantee a specific outcome or result.
6.2. To the fullest extent permitted by law, the Company’s liability shall be limited to the amount paid by the client for the specific appointment or service.
7. Company-Initiated Changes
7.1. The Company reserves the right to reschedule or cancel appointments due to unforeseen circumstances.
7.2. Where the Company cancels an appointment and cannot offer a suitable alternative time, the client will be entitled to a full refund of any fees paid for that appointment.
8. Acceptance of Terms
By booking an appointment, the client acknowledges that they have read, understood, and agreed to these Terms and Conditions.
Refund Policy
Refund Eligibility
- Full Refund: Available if the Company cancels an appointment and no mutually acceptable rescheduled date can be arranged.
- Partial Refund (50%): Available for client cancellations made at least 24 hours before the scheduled appointment and if no amount of work is done for the client. If the Company has begun any amount of work on the said project, the Company reserves the right to retain a portion of any monies paid or to demand a part payment to which the client is obliged to honor.
- No Refund: Applies to cancellations made less than 24 hours before the appointment and to no-show appointments.
Processing of Refunds
- Approved refunds will be processed using the original payment method.
- Refund requests must be submitted in writing via email to the Company’s designated contact address.
- Refund decisions are made at the Company’s discretion in accordance with this policy.
Contact
For booking, cancellation, or refund inquiries, please contact:
Victory Consults Ltd. Co.
Email: [email protected]
Phone: 404-397-3813 | 404-647-3556
Website: www.victoryconsults.co